This Privacy Policy describes how TRUECOMETEDUTECH PRIVATE LIMITED and its affiliates (collectively "TRUECOMETEDUTECH PRIVATE LIMITED, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website (hereinafter referred to as "Platform").
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes, but is not limited to, personal data provided to us during sign-up/registering or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
Some sensitive personal data may be collected with your consent, such as your bank account or credit or debit card information, biometric information, or other payment instrument details, all of the above being in accordance with applicable law(s). You always have the option not to provide certain information by choosing not to use a particular service or feature on the Platform.
We may track your behavior, preferences, and other information that you choose to provide on our Platform, which we compile and analyze on an aggregated basis. We also collect your information related to transactions on the Platform and such third-party business partner platforms. When a third-party business partner collects your personal data directly, you will be governed by their privacy policies.
We use personal data to provide the services you request. If we use your personal data for marketing purposes, we will provide you the ability to opt out. We use your data to assist sellers and business partners in handling and fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting issues, and informing you about offers, products, and services.
We also use your data to customize your experience, detect and protect against fraud or other criminal activity, enforce our terms and conditions, conduct market research, and as otherwise described at the time of collection.
We may share your personal data within our group entities, affiliates, and other corporate entities to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.
We may disclose personal data to third parties, such as sellers, business partners, third-party service providers, logistics partners, prepaid payment instrument issuers, and third-party reward programs, to facilitate access to services, comply with legal obligations, enforce user agreements, prevent fraud, and fulfill our marketing and advertising activities.
We may also disclose personal and sensitive data to government agencies or authorized law enforcement if required by law or in good faith belief that such disclosure is necessary to comply with subpoenas, court orders, or other legal processes.
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. When your information is in our possession or whenever you access your account information, we follow our security guidelines to protect it. However, the transmission of information over the internet is not entirely secure. By using the Platform, you accept the security implications of data transmission online.
You have the option to delete your account by visiting your profile and settings on our Platform. You may also contact us for assistance. We may refuse or delay deletion in the event of any pending grievance, claims, or other services. Once the account is deleted, you will lose access to it. We retain personal data only as long as necessary for its purpose or as required by law, and may retain anonymized data for research purposes.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
By visiting our Platform or providing your information, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy. If you provide personal data about others, you represent that you have the authority to do so.
You have the option to withdraw your consent by contacting our Grievance Officer. However, withdrawal of consent is not retroactive, and we reserve the right to restrict services where consent is required for service provision.
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes in our information practices, and we may notify you of significant changes as required by applicable laws.
Grievance Officer:
Taj Habib
Spark@cynohub.com
Cynohub
Contact us:
+91 9347411726
Time: Monday - Saturday (10:00 - 19:00)